Service operator: iBay. Contact: [email protected]
Requesting a refund
If a technical problem prevents normal use, contact support within 7 days of purchasing access. Include the purchase reference, account email, the issue and the steps already tried. Do not send payment-card details or eBay credentials.
How requests are reviewed
We investigate access or functionality problems and may first offer a fix. A refund may be provided where the paid service could not be used as described and the issue cannot be resolved. This is not an unconditional money-back guarantee.
Duplicate and incorrect charges
Report duplicate charges or payment errors promptly. We verify the payment records and correct confirmed errors. Refunds, when approved, are sent through the original payment method where supported; processing time depends on the provider.
What a refund changes
A refund revokes the access pass associated with that purchase. Your workspace records remain available to view and export. A separately purchased valid access period is not automatically refunded.
Manual renewal
This release does not automatically renew or charge your payment method again. Access ends at the end of the purchased period unless you buy another pass.
Your statutory rights
This policy does not limit any mandatory rights available under applicable law. Contact support if you believe your circumstances require a different resolution.